GraideMind Privacy Policy

Last updated: October 29th, 2025

At GraideMind ("we", "us", or "our"), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use graidemind.com and our related services (collectively, the "Services").

By using GraideMind, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

1.1. Account Information

When you sign up, we collect:

  • Name (optional)
  • Email address
  • Password (securely encrypted)
  • Subscription details (Free or Paid plan)
  • School or organization name (optional)

1.2. Uploaded Content

When you upload essays or related materials for grading, we collect:

  • The text or files you submit
  • Associated metadata (file name, time of upload, etc.)

Your uploaded content is never shared publicly and is used only to generate AI-based feedback and analytics for your account.

1.3. Payment Information

If you subscribe to a paid plan, payments are processed by our third-party provider (e.g.,Stripe). We do not store your credit card number or payment credentials — only Stripe handles this data securely under PCI DSS compliance.

1.4. Usage Data

We automatically collect certain technical information when you use our website, such as:

  • Browser type and version
  • Device type and operating system
  • IP address and location (approximate)
  • Pages visited, time spent, and usage patterns

This data helps us improve user experience and detect technical or security issues.

1.5. Cookies and Similar Technologies

We use cookies and similar tools to:

  • Keep you signed in
  • Analyze traffic and usage
  • Remember user preferences

You can disable cookies in your browser, but some features may not work properly.

2. How We Use Your Information

We use your information to:

  1. Provide and maintain the Services (including AI grading and analytics)
  2. Process payments and manage subscriptions
  3. Improve product performance, accuracy, and reliability
  4. Communicate with you (e.g., updates, support, billing notifications)
  5. Ensure security and prevent misuse of our platform
  6. Conduct research and analysis to improve AI models — using anonymized and aggregated data only

3. AI Data Handling and Model Training

GraideMind uses artificial intelligence (AI) models to analyze and grade essays. To protect your privacy:

  • Your uploaded essays are not shared with other users.
  • We do not use your identifiable data to train third-party AI models.
  • We may use anonymized and aggregated data (with all personal details removed) to improve our internal AI systems, algorithms, and overall grading accuracy.

You can request to have all your uploaded content permanently deleted (see Section 8).

4. Data Sharing and Disclosure

We only share data when necessary and with trusted third parties that help us operate GraideMind. This includes:

  • Payment processors (e.g., Stripe) for billing
  • Cloud hosting providers (e.g., Render, AWS, or similar) for storage and computing
  • Analytics services (e.g., Google Analytics) for usage insights

These third parties are contractually bound to handle your data securely and in compliance with data protection laws. We do not sell or rent your personal data to any third party.

5. Data Retention

We retain your information only for as long as needed to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account and associated data at any time (see Section 8).

6. Data Security

We use industry-standard security measures to protect your data, including:

  • SSL encryption (HTTPS)
  • Secure password hashing and storage
  • Access controls and monitoring
  • Regular security reviews

While we take every precaution, no system is 100% secure. You use GraideMind at your own risk.

7. Children’s Privacy

GraideMind is designed for use by educators and institutions. If you are under 18 years old, you must have permission from a parent, guardian, or authorized school representative before using our Services.

We do not knowingly collect personal information directly from children under 13.

8. Your Rights

Depending on your location, you may have the following rights under GDPR or CCPA:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your account and uploaded data
  • Portability: Request transfer of your data in a portable format
  • Objection: Object to certain types of processing

To exercise your rights, contact us atinfo@graidemind.com. We will respond within 30 days where legally required.

9. International Data Transfers

Your information may be stored or processed in data centers outside your country (e.g., the United States). By using our Services, you consent to such transfers, which are protected by appropriate safeguards and security measures.

10. Third-Party Links

Our website may include links to external websites (e.g., educational resources, partner pages). We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new features, laws, or operational practices. When we do, we will post the new version on this page with a revised "Last updated" date. Significant changes will be communicated via email or on-site notification.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:info@graidemind.com.