Frequently Asked Questions (FAQ)

What is GraideMind?

GraideMind is an AI-powered grading platform that helps teachers and educators grade essays quickly and fairly. You can upload multiple essays at once, and our system provides AI-generated scores and feedbackaligned with your chosen rubric.

Our goal is to make grading faster, more consistent, and less stressful — so you can focus more on teaching.

Who can use GraideMind?

GraideMind is designed for teachers, tutors, and educational institutions. Students are welcome to use the platform for self-review, but our primary users are educators who handle multiple essay submissions.

How does GraideMind work?

  1. Upload one or more essays in text or document format.
  2. Select (or upload) your grading rubric.
  3. Our AI analyzes each essay and provides scores, feedback, and improvement suggestions.
  4. You can review and adjust results manually if desired.

The platform uses advanced AI language models fine-tuned for educational writing tasks.

Does GraideMind replace teachers?

Not at all! GraideMind is a support tool, not a replacement for teachers. It’s designed to help you save time and gain insights — you always make the final grading decision.

Account & Access

Do I need an account to use GraideMind?

Yes. Creating an account lets you securely upload essays, track your grading history, and access AI feedback.

Can I use GraideMind for free?

Yes! We offer a Free Plan that lets you try basic grading features. You can upgrade anytime to a Paid Plan for higher essay limits, more advanced feedback, and analytics.

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions sent to your email. If you have trouble, contact us at info@graidemind.com.

Can I delete my account?

Yes. You can request account deletion anytime by emailing info@graidemind.com. Once deleted, all your essays, grading data, and feedback will be permanently removed from our servers.

Pricing & Plans

What’s included in the Free Plan?

The Free Plan allows you to:

  • Grade a limited number of essays per month
  • Receive standard AI feedback and scores
  • Access your grading history

It’s perfect for individual teachers trying out the platform.

What do the Paid Plans include?

Paid Plans offer:

  • Higher essay limits
  • Priority processing (faster grading)
  • Detailed rubric-based feedback
  • AI-generated summary reports and analytics

Pricing may vary by region and usage volume. You can view full plan details on our Pricing Page.

How do I cancel my subscription?

You can cancel anytime from your account settings or by contacting info@graidemind.com. Your subscription will remain active until the end of your current billing cycle.

Do you offer refunds?

Refunds may be available in certain cases (e.g., accidental charge or technical issue).

AI & Accuracy

How accurate is the AI grading?

Our AI is trained using thousands of essay samples and academic rubrics. While it provides high-quality feedback and consistent scoring, it’s still an assistive tool — we recommend that teachers review results before final submission.

Can I customize the grading rubric?

Yes! You can either:

  • Choose from our preset rubrics (e.g., IELTS, SAT, Common App style), or
  • Upload your own rubric file for AI to follow.

Custom rubrics make the feedback highly aligned with your teaching standards.

Can GraideMind grade non-English essays?

Currently, GraideMind supports essays written in English.

Support for additional languages (e.g., Spanish, French, Japanese) is in development.

Does GraideMind detect AI-written essays?

We’re working on integrating AI-detection tools that can flag potentially AI-generated content. While detection is not perfect, it can help teachers identify essays that may require manual review.

Privacy & Data

Are my essays and data private?

Yes. We take privacy seriously. Your uploaded essays are never shared publicly or used to train third-party AI models. We may use anonymized and aggregated data internally to improve our algorithms. For full details, see our Privacy Policy.

Do you store my payment details?

No. All payments are processed securely by Stripe, our third-party payment provider. We do not store credit card numbers or sensitive payment information.

Can I download my grading reports?

Yes. You can export grading results and feedback as PDF or CSV files for record keeping or submission.

Technical & Support

What file types can I upload?

You can upload essays in:

  • .pdf
  • .docx

The AI feedback seems off. What should I do?

Try re-uploading the essay or selecting a different rubric. If the issue persists, send the essay and rubric details to info@graidemind.com — we’ll investigate promptly.

My essays are taking a long time to process. Why?

Processing time can vary depending on:

  • Number of essays uploaded
  • Current system load
  • Plan type (paid users receive priority grading)

If delays persist, contact our support team for assistance.

How can I contact support?

info@graidemind.comWe typically respond within 24 hours on business days.

About GraideMind

GraideMind’s mission is simple: To make grading faster, fairer, and more affordable for educators everywhere.

We believe AI should empower teachers — not replace them — and we’re committed to building ethical, transparent, and education-focused technology.